Citizen Complaint Platform
Revolutionizing Citizen-Administration Interaction
Facilitate the submission, processing and tracking of citizen complaints for better transparency and administrative responsiveness.
Mobile Application (Citizens)
Easy submission
Send complaints with text, voice note, photo or video.
Integrated geolocation
Increased precision for more efficient processing.
Automatic attribution
Your complaint is directed to the competent administration.
Real-time tracking
Follow the evolution of your case at every step.
Regular notifications
Stay informed of handling and resolution.
Satisfaction evaluation
Give your feedback on the responses received.
Web Application (Administration)
Agent profile management
Create and manage agent accounts with secure authentication.
Automatic assignment
Complaints are automatically assigned to relevant services.
Statistics and reports
Generate performance reports and analyze data.
Role management
Robust system to manage permissions and access.
Key Advantages
Increased transparency
Clear and transparent tracking for each complaint.
Reduced response time
Optimized management for faster responses.
Facilitated interaction
A direct bridge between citizens and administration.
Case Study
AÏN Platform
The AÏN platform has enabled effective resolution of citizen issues, strengthening trust between citizens and administration in Mauritania.
